Head of Payment Operations

We are looking

With hundreds of thousands of customers worldwide, Fleming provides unique opportunities, attracting talents to join our fast-growing team and creating innovative brands in a rapidly growing digital health industry.

We are seeking a highly analytical and strategic Head of Payments to lead our payment analytics initiatives and drive continuous improvement in our payment processes. In this pivotal role, you will be responsible for developing and maintaining performance reports, merging complex data sources, and automating data processes to enhance our payment flow. You will collaborate closely with stakeholders, providing valuable insights and recommendations that will directly impact key business metrics. If you have a passion for data-driven decision-making, strong communication skills, and a proactive approach to identifying and addressing issues, we invite you to apply and be part of our innovative team at Fleming!

Get ready to

· Develop and maintain performance reports for payments analytics.

· Support and consult report users. Register, plan and prioritize their requests.

· Merge several complex data sources and automate data processes.

· Take initiative in setting key performance indicators for products. Communicate and track these indicators, proactively flag issues to stakeholders.

· Provide insights and ideas to improve key business metrics, effectively communicating findings and recommending actions for improvement.

· Monitor and investigate data to detect anomalies in user behavior and initiate actions to help Fleming products prevent fraudulent activities and keep chargebacks low.

· Continuously analyze data and provide recommendations on how to optimize our payment flow.

· Follow up on issues related to your area of responsibility.

· Collaborate with other data analysts and engineers to improve data collection and quality.

· Provide ad-hoc support to the team.

We expect you to

· Have strong analytical and communication skills, including a thorough understanding of how to interpret complex business data.

· Have curiosity and a highly collaborative work style.

· Have at least a good level of SQL with ambition to improve.

· Have strong interpersonal skills.

· Have ability to optimize analysis time and make informed decisions independently.

· Have very good written and spoken English.

· Have experience with Looker, Tableau, Power BI or other similar BI tool(s) is a plus.

· Have experience working with risk is a plus.

Salary

Gross salary range is 2500-3000 EUR/month.

Location

We have an amazing office in the heart of Antakalnis, Vilnius, overlooking the Sapiegos Park, which offers spectacular views in every season.