We are actively searching for a dedicated and customer-focused individual to join our team as a Customer Success Specialist at Fleming, with a primary focus on our esteemed products. These products stand as cornerstones of our commitment to helping individuals lead healthier and happier lives, and your role as a Customer Support Specialist will be pivotal in ensuring our users’ satisfaction and success on their wellness journey.
If you are passionate about making a meaningful impact on people’s lives, possess excellent communication skills, and thrive in a collaborative environment, we encourage you to apply and become an integral part of Fleming’s mission to transform the future of digital health and wellness.
· Respond to routine cases and manage high risk ones
· Support your colleagues with day to day coaching and peer learning
· Monitor and report customers’ feedback to identify areas for improvement
· Actively take part in team meetings and share best practices
· Take over team management in absence of the Team Lead
· Be open to feedback while working in a high performing team
· Work closely with your Team Lead to implement new procedures and processes
· Be a part of the fast-growing company and deal with challenges that it brings
· Have fluent English both written and spoken
· Have previous experience in Customer Service (email support and/or live chat)
· Have excellent communication, empathy skills and know how to deal with stressful situations
· Have perfect time management skills & ability to handle multiple projects at once
· Have interest in the health & wellness industry (it’s a plus!)
· Ability to take ownership and use your problem solving skills
· Be creative! Sometimes you may have to deviate from standard procedures
Gross salary range is 1300 – 1700 EUR/month.
We have an amazing office in the heart of Antakalnis, Vilnius, overlooking the Sapiegos Park, which offers spectacular views in every season.
Every day, you will help over a million of people get healthier through our innovative health & wellness products.
Get ready for a fridge full of food, snacks, and drinks. Enjoy our gaming and chill zone.
Enjoy working in the heart of Antakalnis. Sapiegos Park offers spectacular views no matter the season.
We have 10+ different brands under our umbrella, which means you can craft your career the way you see fit.
Get ready to roll in our easy-going, inclusive atmosphere with laid-back communication.
Explore endless learning opportunities with the help of Fleming. Acquire knowledge from our top experts.
